Reschedule and refund policies

We Do Not  Reschedule.

​

This is a very small business, we are not supported by subsidies of any kind. 

​

​We put tens of thousands of pounds of equipment and supplies, hours of planning and decades of experience in place to offer you this instruction. Our clients only need to show up on the time and date they committed to. 

​

By the time a scheduled class begins, we have already expended considerable resources to prepare for our appointment with you and chances are we will not be able to fill a vacancy, which leaves us unable to meet financial obligations, like rent and payroll, despite being ready to deliver the promised service.  The more lenient our policy in this regard, the more likely we are to spend an excessive amount of time rescheduling. We only accommodate legitimate medical concerns, like a covid infection, and we do so at our sole discretion. 

​

Please provide us with the correct name and correct billing information used to make your reservation if you are unable to attend owing to a medical issue that makes attendance impossible.

 

We will always attempt to work with you in good faith, however, by purchasing a ticket, you explicitly agree that you understand and abide by policies listed here.  

​

In general, we will provide a 50% refund, at our sole discretion, if we are provided with 72 hours notice. 

​

If you purchase a ticket and suddenly change your mind about the date, class or your commitment, and ask for a refund, we will charge up to 20% of the ticket price to cover time spent processing the request. 

​

Our policies are different for team building and birthday party reservations- please refer to those listings for details.

​

Many, if not all of these issues can be addressed by ensuring that you are able to attend the class at the time and date indicated on the ticket you purchased. 

​

We are consistently amazed by the assumption that we can accommodate or should compensate clients for deficiencies in planning that we had no part of. ​​​

These policies are not meant to be one-sided. They are an effort to preserve our ability to offer our professional services. 

​

This is not a Wendys'. ​

Thank you for your consideration.